AI Scale Force provides professional AI consulting, digital transformation, and implementation services under a signed Statement of Work ("SOW") or engagement Contract. This Refund & Cancellation Policy applies to fees paid to AI Scale Force, including payments made through online payment gateways such as Razorpay.
1. Nature of Services
Our services are advisory and delivery-based professional services. Once work has commenced under an SOW or engagement, costs are incurred for research, planning, staffing, and execution. Accordingly, refunds are governed by the terms below and the applicable Contract.
2. Cancellation by the Client
- Before work has commenced: If you cancel an engagement in writing before any work has commenced, we will refund any advance payment received, less any non-refundable third-party costs already incurred on your behalf (e.g., software licences, API credits, travel bookings).
- After work has commenced: Refunds for cancellations made after work has commenced will be prorated based on the effort delivered, milestones achieved, and non-refundable costs incurred, as reasonably determined by AI Scale Force and communicated to you in writing.
- Fixed-fee milestone payments: Amounts already invoiced against completed and accepted milestones are non-refundable.
- Subscription or retainer services: You may cancel the renewal of a retainer or subscription with at least 30 days' written notice before the next billing period. Payments for the current billing period are non-refundable.
3. Cancellation by AI Scale Force
We may cancel or suspend an engagement if the client materially breaches the Contract (including non-payment) or where continuing the engagement would violate applicable law. In such cases, fees for work completed up to the date of cancellation remain payable.
4. Duplicate or Erroneous Payments
If you have been charged more than once for the same invoice, or the payment amount was erroneous, please email us at gautam@aiscaleforce.comwithin seven (7) days of the transaction with the payment reference. Verified duplicate or erroneous payments will be refunded in full.
5. Refund Method & Timeline
- Approved refunds will be processed to the original payment method used at the time of the transaction.
- Refunds initiated through Razorpay or any other online payment gateway typically settle within 5–10 business days, depending on the issuing bank or card network.
- Bank transfer refunds are typically processed within 7–14 business days of approval.
6. How to Request a Refund
To request a cancellation or refund, please contact us with the following details:
- Registered name and email used at the time of purchase.
- Invoice number and/or payment reference ID.
- Reason for the cancellation or refund request.
Send your request to gautam@aiscaleforce.com. We will acknowledge your request within 2 business days and provide a decision within 7 business days.
7. Chargebacks
We ask that you contact us before initiating a chargeback. Fraudulent or bad-faith chargebacks may be contested and may result in the suspension of Services.
8. Contact
AI Scale Force
Email: gautam@aiscaleforce.com
Phone: +91 91765 01010 / +91 91509 40774
Chennai Office: RMZ Millenia Business Park 2, Campus 2, 10th Floor, Dr. MGR Main Rd, Kandhanchavadi, Perungudi, Chennai, TN 600096, India